Member Tools

Helpful Links

Senior Services, Senior Transportation and General Services Phone Numbers:

  • California Department of Aging: 800.510.2020
  • Call 1-800-MEDICARE (1-800-633-4227)
    TTY users call 1-877-486-2048
    Get information 24 hours a day, 7 days a week
    Visit to view a copy of the ‘Medicare and You’ handbook
    See section ‘Programs for People with Limited Income and Resources’;
    or Call the Social Security Administration at 1-800-772-1213
    between 7:00 a.m. and 7:00 p.m., Monday through Friday.
    TTY users call 1-800-325-0778
  • Disabled Members Access (Transport): 909.383.1680
  • Elderlink: 800.613.5772
  • Hear Now (Hearing Aides): 800.648.4327
  • HICAP (Insurance Counseling): 800.434.0222
  • Home Energy Assistance Program (HEAP): 909.891.3939
  • Ombudsman: 909.891.3928
  • Omnitrans Hotline (ACCESS): 800.966.6428
  • Retired Seniors Volunteer Program: 909.384.5414
  • San Bernardino County Adult Protective Services: 909.891.9019
  • San Bernardino County Dept. of Aging & Adult Services: 909.891.3900
  • Senior Information & Assistance: 800.510.2020
  • VIVA! (Senior Housing Referral): 800.934.8482

Affirmative Statement

  • Utilization Management decision making is based only on appropriateness of care and service and existence of coverage.
  • Hemet Community Medical Group does not specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage.
  • Financial incentives for Utilization Management decision makers do not encourage decisions that result in under-utilization.